LEGAL
Complaints
If something's gone wrong, we want to put it right — here's how.
This is summary placeholder content. Our full complaints procedure will be published before launch.
How to complain
Email complaints@invictusremittance.com with your name, transfer reference and what went wrong. We'll acknowledge your complaint promptly.
What happens next
We'll investigate and aim to resolve your complaint as quickly as possible, keeping you updated throughout and providing a final response within the timeframes required by our regulator.
If you're still not happy
If we can't resolve things to your satisfaction, you may be entitled to refer your complaint to the Financial Ombudsman Service. We'll explain how when we send our final response.